Specialty RCM Family Practice & Primary Care Indianapolis, IN (18 Providers)
Midwest Family Medicine: Boosting Net Collections to 99.1% Across 5 Clinics
Streamlining primary care billing, preventive well-visit coding, chronic care management (CCM), and patient intake.
Published January 2026 5 min read
99.1%
Net Collection Rate
Gold standard collection yield
20 Days
Days in A/R
Down from 45 days
+$340K
CCM Revenue Unlocked
Chronic Care Management revenue
The Challenge
- Uncaptured Chronic Care Management (CCM CPT 99490) non-face-to-face clinical staff hours.
- Preventive annual exam codes bundled incorrectly with problem-oriented E/M visits.
- Front-desk patient check-in bottlenecks causing delayed eligibility verifications.
The Solution & Strategy
- Configured automated EHR time tracking tools to log monthly 20-minute CCM non-face-to-face staff care time.
- Standardized documentation rules for billing Modifier 25 when addressing new acute complaints during annual exams.
- Deployed automated 270 batch eligibility checks 48 hours prior to daily primary care schedules.
Quantifiable Key Results
Net Collection Rate
99.1%
Up from 91.2%CCM Revenue
+$340,000
New annual revenue streamDays in A/R
20 Days
55% reduction"Capturing Chronic Care Management billing unlocked $340,000 in new annual revenue while bringing our net collection rate to 99.1%."
Dr. James Wilson, MDManaging Physician at Midwest Family Medicine
Actionable Takeaways for Practice Leaders
1
Track non-face-to-face clinical staff care time automatically in your EHR to capture billable Chronic Care Management (CCM) codes2
Run automated batch eligibility verification 48 hours prior to primary care appointment schedulesReady to Achieve Similar Results?
Schedule a complimentary Revenue Cycle Audit for your practice to pinpoint billing leaks and clean claim opportunities.
Organization Profile
Organization:Midwest Family Medicine Network
Specialty:Family Practice & Primary Care
Location & Scale:Indianapolis, IN (18 Providers)
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